![]() but it really p***** me off that a lot of them feel like they went through several bear attacks to get them". The star said that 2.4 million fans had been able to purchase tickets, which was "truly amazing. "I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could." "There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward. "It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse," she wrote in a statement on Instagram. "Never before has a Verified Fan on sale sparked so much attention - or uninvited volume."įollowing the debacle, Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand. "The staggering number of bot attacks as well as fans who didn't have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests - 4x our previous peak," Ticketmaster said. The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.īut this plan, Ticketmaster said, was undermined by attacks by "bots" - automated software requests - as well as demand from those who had not registered beforehand. In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.Ī record 3.5 million people registered as verified fans, the company said. ![]() Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each. Swift's fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. The ticket company had previously asked fans on Twitter to be patient as "millions" tried to buy tickets in the presale, causing "historically unprecedented demand". It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets. On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale - citing "insufficient ticket inventory" to meet "extraordinarily high demands". She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets. Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams. Swift announced The Eras Tour on 1 November, telling fans it would be "a journey through the musical eras of my career (past & present!)".ĭates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said. Twitter Due to your consent preferences, you’re not able to view this.
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